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Privacy Policy
HomeJLM AcousticsPrivacy Policy
Return Policy
If for any reason, you are not satisfied with your order, you may return it for a refund or exchange. Orders with non-stock fabric colors, special orders and custom-sized acoustic panels and frames are non-refundable once production has started. Shipping charges are not refundable. Returns are accepted up to two weeks after you receive the merchandise. Any returned merchandise must be received by us in the same condition as you received it. You must contact us at returns@jlmacoustics.com prior to returning any merchandise. You are responsible for shipping the merchandise back to us.

There is a 30% restocking fee on fabric orders. There is no restocking fee on stock size acoustic panels.

Sample Requests
We encourage you to request a fabric sample before making your purchase. Please click here to review information about requesting samples. Our scanners may not fully capture the color of the merchandise. Also, the colors may look different depending on your monitor's settings. If you order fabric samples, you will receive a total of $10 off your future acoustic panel or fabric purchase. Please note there is a 2 yard minimum purchase on fabric orders.

Shipping Information
Orders are generally shipped via FedEx, except for fabric sample requests, which are sent via USPS. Orders are generally shipped out in 1-3 business days. Custom-sized acoustic panel orders and orders for our panels with non-stock colors generally ship within 5-7 business days. When your order ships, we will email you your tracking number so you can track the status of your package and get the expected date of arrival. We do ship our products worldwide. For international orders, please contact us to receiving a shipping quote and to place your order.

Sales Tax Information
Sales tax will be added to customers located in Missouri.

Privacy Policy
JLM Acoustics LLC is committed to protecting your privacy. We do not sell, trade or rent your personal information to others. We use the information we collect about you to process orders. We may also use it to inform you of any changes in our services or about special offers we think you will find valuable.

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.